Netlinks

Privacy Policy

Last updated: September 2026

Netlinks ("we", "our", or "the company") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store, and protect your information when you use our website netlinks.com.br and related services.

1. Data we collect

We may collect the following types of data:

  • Identification data: name, email, phone, company.
  • Browsing data: IP address, browser type, pages visited, time on site.
  • Data submitted via forms: messages, interest in services, project information.
  • Conversations with our virtual assistant (website chat) and on WhatsApp: every message exchanged is recorded, even if you do not leave your contact details.
  • Visit source: the page you landed on, the website that referred you and campaign parameters (such as UTM tags and Google ad identifiers).
  • Cookies and similar technologies: as detailed in our Cookie Policy.

2. How we use your data

  • Responding to contact and quote requests.
  • Keeping a record of your service, so a specialist can pick up the conversation where it left off.
  • Improving the virtual assistant's answers and understanding what is most useful to people who reach out to us.
  • Delivering our Response Marketing services.
  • Sending educational and informative content, when authorized.
  • Improving the browsing experience on our website.
  • Complying with legal and regulatory obligations.

3. Legal basis (LGPD)

Personal data is processed on the basis of the data subject's consent, the performance of a contract, the company's legitimate interest, or compliance with a legal obligation, as set forth in the Brazilian General Data Protection Law, LGPD (Law 13,709/2018).

4. Data sharing

We do not sell your personal data. We may share information with:

  • Netlinks Group companies (the group Netlinks belongs to), to serve you with the most suitable solution.
  • Infrastructure providers (Google Cloud Platform) for hosting and processing.
  • Artificial intelligence providers that process the virtual assistant's messages to generate answers.
  • Analytics tools (Google Analytics) to understand browsing behavior.
  • Competent authorities, when required by law.

5. Storage and security

Your data is stored on secure Google Cloud Platform servers. We adopt technical and organizational measures to protect your data against unauthorized access, loss, or destruction.

6. Your rights

Under the LGPD, you have the right to:

  • Access your personal data.
  • Correct incomplete, inaccurate, or outdated data.
  • Request the deletion of your data.
  • Withdraw your consent at any time.
  • Request the portability of your data.

To exercise your rights, reach us through our contact form.

7. Data retention

We keep your personal data for as long as necessary to fulfill the purposes described in this policy or as required by law. Lead data is kept for up to 24 months after the last contact.

8. Changes to this policy

We may update this policy from time to time. The most recent version will always be available on this page, along with the date of the last update.

9. Contact

If you have any questions about this policy, contact us:

  • Contact channel: contact form
  • Address: Av. do Contorno, 5800, Savassi, Belo Horizonte, MG, 30110-042, Brazil